Terms and Conditions

CANCELLATION POLICY

-Any cancellation must be initiated by e-mail contacting us at info@thebestofbasque.com, and will also be acknowledged by THE BEST OF BASQUE via e-mail. Cancellation notifications by phone will not be accepted.

-Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.

-Circumstances beyond our control: THE BEST OF BASQUE is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites. Therefore, adequate insurance is strongly advised.

-Special cases: Other major force cancellations can absolutely be discussed to reach agreement/full refund. A verification of the reason why the tour was cancelled will be requested.

REFUND POLICY

-Cancellations more than 30 days before the tour date: 15€/cancelled service will be kept as cancellation fee, plus any applicable exclusions detailed below.

-Cancellations less than 30 days before the tour: A 25% of the total cost of the cancelled services will be kept as cancellation fee, plus any applicable exclusions detailed below.

-Cancellations less than 10 days before the tour: If the tour is cancelled less than 10 days before the tour starts or the client doesn’t show, no refund will be given.

-No-shows. If the client hasn’t shown up nor made contact with us via telephone/email within 30 minutes after the booked starting tour time, we’d consider it a no-show and no refund will be given. Clients booking an airport pick-up tour must contact us ASAP if their airplane is delayed or cancelled (detailed instructions are provided upon booking – failure to contact us to announce a delay will result in no-show declaration).

-Cancellation of part of the total booked services: When several services have been booked and the client needs to cancel only part of them, the above policies will be applied only to the cancelled services part. If the cancellation takes places less than 10 days before the service date, no refund will be given.

-Refunds will be sent back to your bank account or via PayPal to your credit card (if you paid online) unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.

-No refund will apply when service has already been provided, either fully or partially.

EXCLUSIONS

-The above stated refundable amounts don’t include: any non-recoverable upfront costs incurred by THE BEST OF BASQUE on your behalf (either broken down in the tour descriptions such as (but not limited to) entrance fees, or other agreed with the client before booking), or refund transfer costs.

CANCELLATIONS BY THE BEST OF BASQUE

-In the unlikely event that THE BEST OF BASQUE had to cancel a tour, we’ll always first try to agree to another time frame that works for the client. -If we couldn’t agree on another time for the tour or we couldn’t provide a substitute, the deposit will be refunded within 10 working days.

LEGAL NOTICE

In compliance with the reporting obligations contained in Article 10 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce, presented below are the following: The company THE BEST OF BASQUE is registered to Ms. Irene Crespo Ortega of 17 Bailen, Bilbao, Bizkaia, Spain, 48003.

Company name: The Best of Basque (autonomously owned by Ms. Irene Crespo Ortega)

Company address: 17 Bailen, Bilbao, Bizkaia, Spain 48003

CIF/NIF (tax id): 45620083C

Telephone: +34 688 892 911

E-Mail: info@thebestofbasque.com

Dominion name: www.thebestofbasque.com

PROFESSIONAL ACTIVITY

THE BEST OF BASQUE offers guided day tours. As of time, in the Basque Country there is no law regulating tour guides. Thus, the figure of “official tour guide” does not exist in the Basque country, limiting the category to the figure of “professional tour guide”.

THE BEST OF BASQUE is not a passenger carrier company. THE BEST OF BASQUE does not offer or sell transportation for passengers. In those cases where the activity is linked to passenger transportation, this will be done as a complement service to the core business and the company’s unique activity, tour guide services, in accordance with current legislation, as Article 102 of the Land Transport Act.

THE BEST OF BASQUE is not a travel agency, and therefore does not sell vacation packages.

PRIVACY POLICY

In accordance with the provisions of Article 5 and 6 of Law 15/1999 on Protection of Personal Data, and Articles 12, 14 and 18 of the RD 1720/2007 of 21 December, we inform you that the data provided will become part of THE BEST OF BASQUE customers file, expressly authorizing them to undergo treatment to meet your request, either via telephone as electronic mail.

Also, you may exercise their rights of access, rectification, cancellation and opposition (under Articles 15, 16 and 17 of the Data Protection Act and Articles 23-36 inclusive of the RD 1720/2007 December 21), by application in writing to THE BEST OF BASQUE, pursuant undersigned law.

INTELLECTUAL PROPERTY

The information and contents included in this website, as well as the source code, graphic design, images, photographs, software and text, are protected by the Spanish laws on intellectual property rights and industry of THE BEST OF BASQUE, and may not be reproduced and / or published of all or part of the web site, or transmitted, distributed, divulged, modified, transformed or treated in any legally recognized rights of the owner, without prior written permission of the same.

All rights under copyright are expressly reserved by THE BEST OF BASQUE. The user, only and exclusively, can use the material which appears on this website for his personal and private use, and it’s forbidden to use for commercial purposes or in illegal activities.

THE BEST OF BASQUE ensure compliance with the above conditions and the correct use of the contents presented in its website, taking pertinent civil and criminal penalties that apply in the case of infringement or violation of these rights by the user.

EXCLUSION OF GUARANTEES AND RESPONSIBILITY

THE BEST OF BASQUE is not responsible in any circumstances for damages of any kind which may cause, but not limited to errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful content, despite having taken all necessary technological measures to prevent it.

MODIFICATIONS

THE BEST OF BASQUE reserves the right to make unannounced changes it deems appropriate in its Site. THE BEST OF BASQUE may change, delete or add content and services provided through the same as the way in which they are presented or located on the Site.

OVERVIEW

THE BEST OF BASQUE is committed through this means NOT to make misleading claims. To this end, therefore, not be considered false advertising formal or numeric errors which may be found throughout the content of the various sections of the Site caused as a result of maintenance and / or update incomplete or faulty information these sections. THE BEST OF BASQUE, as a result of the provisions of this paragraph, undertakes to correct as soon as it becomes aware of such errors.

THE BEST OF BASQUE will not send advertising correspondence without identifying it as such, in accordance with Law 34/2002 of Services of the Information Society and Electronic Commerce. For this purpose, it will not be considered as advertising information sent to the clients of THE BEST OF BASQUE when its object is to maintain the existing contractual relationship between client and THE BEST OF BASQUE, and the performance of the tasks of information, training and other activities of the service which the client has contracted with the company.

THE BEST OF BASQUE is not responsible for the breach of any rule that may be incurred by the user’s access to the website this website and / or use of the information contained therein.

GOVERNING LAW AND JURISDICTION

This website is governed in all respects by the Spanish legal system, being competent for the resolution of all disputes arising from its use to the Courts of the Basque Country.

CONTACT

For any questions please contact THE BEST OF BASQUE through telephone number +34 688 892 911 or via email info@thebestofbasque.com.